A road accident abroad can happen at any time. Far from home and faced with urgency and stress, it is often difficult to know which steps to take immediately.
This article aims to guide you through the first 24 hours, step by step, based on the hands-on experience of AMAR Assistance. You will find practical advice to ensure your own safety or that of a loved one, manage medical and administrative emergencies, and anticipate the steps required for repatriation or post-accident follow-up.
The absolute priority is everyone’s safety. If anyone is injured, immediately contact 1669, the medical emergency number in Thailand.
Key points to remember :
Every detail may prove essential for later medical and administrative procedures.
Inform your insurance company as soon as possible. Early notification allows faster assistance and facilitates coverage of medical expenses or repatriation costs.
Check whether your bank card includes travel insurance or repatriation assistance. Many travelers are unaware of this coverage, which may help cover initial medical costs or emergency transport. While it does not replace full assistance, it can help initiate the first steps.
Keep all relevant documents :
The embassy or consulate provides essential administrative support, especially if repatriation becomes necessary.
Important documents for repatriation :
These documents enable the embassy to issue the Consular Release Authorization, which is required for a funeral service provider or assistance company to proceed with repatriation arrangements.
Practical tip : If the passport cannot be located, a copy is often sufficient to begin the process.
Even if injuries appear minor, a full medical examination is always recommended.
In the event of death :
This procedure may result in an additional delay of at least 3 to 4 days, depending on location and logistics.
Also ensure that :
If repatriation is required :
Important note : Royal or national public holidays may result in the closure of administrative and consular offices, potentially extending legalization and repatriation timelines. AMAR Assistance anticipates these periods and provides families with a realistic and transparent schedule.
To avoid complications :
En conclusion : An accident abroad is always a difficult experience. However, each step can be secured through clear organization and experienced guidance.
With AMAR Assistance, you benefit from precise advice, step-by-step support, and the expertise of professionals accustomed to emergency and repatriation situations. Knowing what to do during the first 24 hours helps protect your health and that of your loved ones, while reducing the stress caused by uncertainty.
Secure the area and call emergency services (1669)
Record information and take photos
Contact your insurance provider
Consult a doctor and obtain a medical certificate
Keep all documents for future procedures